Refund policy

At Maison Memoire, each book is custom-made with your personal photos and details. Because of the personalized nature of our products, we do not accept returns, cancellations, or exchanges once an order has been placed.

We kindly ask you to carefully review your order details and uploaded files before finalizing your purchase. Our design team ensures the highest quality standards, and every order is created with great care.

If you receive a product that is defective or damaged, please contact us within 48 hours of delivery with clear photos, and we will gladly work with you to resolve the issue.

Thank you for understanding that every book is uniquely crafted just for you.